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Terms of Service

Last updated: October 2026

Welcome to Trivo Kenya. These Terms of Service govern your access to and use of trivokenya.store, including any purchases, content, and services offered through our website. By using our services, you agree to these terms. If you do not agree, please do not use our website.

1. Account Registration

When you create an account on Trivo Kenya, you agree to:

  • Provide accurate, current, and complete registration information.
  • Maintain the confidentiality of your password and account.
  • Notify us immediately of any unauthorized use of your account.
  • Be responsible for all activities that occur under your account.

You may also place orders as a guest without creating an account. Guest orders placed via WhatsApp are not stored in our order database; guest orders paid online are stored so we can confirm payment and arrange delivery.

2. Products & Pricing

All prices listed on Trivo Kenya are in Kenyan Shillings (KES) and include all applicable taxes unless stated otherwise. We strive to ensure accurate pricing, but errors may occur. We reserve the right to:

  • Correct any pricing errors at any time.
  • Refuse or cancel orders placed with incorrect pricing.
  • Modify or discontinue products without prior notice.

Product images are for illustration purposes. Actual products may vary slightly from images shown due to screen calibration, manufacturing updates, or packaging changes.

3. How We Source Products (Independent Reseller)

Trivo Kenya is an independent reseller. We do not manufacture products and we do not hold our own inventory. When you place an order, we buy the item from trusted third-party suppliers and distributors and resell it to you, handling the order, payment, and delivery on your behalf.

  • Availability: Items shown on our website are available from our suppliers at the time of listing. Supplier stock can change quickly, so every order is subject to confirmation of availability.
  • If we can't get your item: We will contact you to offer an alternative or a full refund of any amount you have paid.
  • Brands & trademarks: Trivo Kenya is not an authorized agent, affiliate, or official store of the brands we sell (such as Apple, Samsung, Tecno, Xiaomi, HP, Lenovo, or Dell). Brand names and logos belong to their respective owners and are used only to identify the products.
  • Manufacturer warranties: Any manufacturer warranty is provided by the manufacturer, under its own terms. Our own returns and replacement policy (Section 6) applies in addition to it.

4. Orders & Payment

By placing an order, you agree to provide accurate and complete information. All orders are subject to availability and acceptance.

Payment methods accepted:

  • M-Pesa online — Pay at checkout with an M-Pesa prompt to your phone. Online payments are processed securely by our payment provider, Cyzora; we never see your M-Pesa PIN.
  • M-Pesa — Paybill/Till Number (details provided via WhatsApp).
  • In person — Accessories: pay via M-Pesa before delivery, or pay when you pick up in Nairobi CBD. Phones & laptops: inspect your device in person in Nairobi CBD and pay on the spot via M-Pesa. Delivery is available once payment is made.
  • Bank Transfer — To our business account (details provided on request).

Orders are confirmed once payment is received or delivery is arranged via WhatsApp. We reserve the right to cancel any order at our discretion, including but not limited to: suspected fraud, stock unavailability, or pricing errors.

Order changes or cancellations: You may request to cancel or modify your order within 30 minutes of placement by contacting us on WhatsApp. After that, the order may already be in processing.

5. Delivery

Delivery timelines are estimates and not guarantees. We make every effort to meet the stated delivery windows.

  • Nairobi: Typically 1–2 business days. Free delivery on all orders.
  • Upcountry (Mombasa, Kisumu, Eldoret, Nakuru, Thika, and other regions): Typically 2–3 business days depending on courier availability. Delivery charges may apply and will be communicated at checkout.

Risk of loss or damage to products passes to you once delivery is confirmed. If you are unavailable at the time of delivery, our courier will attempt to contact you. Failed delivery attempts may result in additional charges.

6. Returns & Warranty

Our 7-day replacement warranty covers manufacturer defects. It does not cover:

  • Damage caused by misuse, accidents, or unauthorized modifications.
  • Normal wear and tear.
  • Accessories or consumables (e.g., charging cables, ear tips).
  • Products purchased outside Trivo Kenya.

To initiate a return or warranty claim, contact us on WhatsApp within 7 days of delivery. You may be required to provide proof of purchase (order confirmation or receipt) and evidence of the defect (photo or video).

See our full Returns Policy for detailed instructions and exclusions.

7. User Conduct

You agree not to:

  • Use our website for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorized access to our systems or user accounts.
  • Submit false, misleading, or fraudulent information.
  • Interfere with the proper functioning of our website, including introducing malware or viruses.
  • Harass, abuse, or harm other users or our staff.

Violation of these rules may result in immediate termination of your account and legal action where applicable.

8. Intellectual Property

All content on this website — including but not limited to text, graphics, logos, icons, images, audio clips, software, and design — is the property of Trivo Kenya or its content suppliers and is protected by Kenyan and international copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works from, or exploit any content from this website without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by Kenyan law:

  • Trivo Kenya shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website.
  • Our total liability for any claim arising from these terms or your use of our services is limited to the amount you paid for the product giving rise to the claim.
  • We are not liable for delays or failures caused by events outside our reasonable control (force majeure), including but not limited to: natural disasters, strikes, courier delays, or government actions.

10. Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without prior notice, for conduct that we believe violates these terms, is harmful to other users, or is illegal. Upon termination, your right to use our services immediately ceases. Sections relating to intellectual property, limitation of liability, and governing law shall survive termination.

11. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data. By using our services, you consent to the data practices described in that policy.

12. Governing Law & Disputes

These terms are governed by the laws of the Republic of Kenya. Any disputes arising from or relating to these terms or your use of our services shall first be attempted to be resolved through informal negotiation. If unresolved, disputes shall be referred to the exclusive jurisdiction of the courts of Nairobi, Kenya.

13. Changes to Terms

We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the new terms. We encourage you to review this page periodically.

14. Contact

For questions, concerns, or inquiries regarding these terms:

  • WhatsApp: +254 757 512 769
  • Email: hello@trivokenya.store
  • Website: trivokenya.store
  • Location: Nairobi, Kenya